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Haglöf Sweden Aktiebolag

About Haglöf Sweden Aktiebolag and this privacy policy

 

Processing of your personal data

Haglöf Sweden Aktiebolag, Reg. No. 556148-8197, Klockargatan 8, 882 30 Långsele (the ”Company” or “we”) takes all necessary measures to make sure that personal data concerning our customers is being processed by us in a lawfully, fairly and transparent manner.

When you use our various services, we collect your personal data. The Company is consequently the data controller of your personal data and processes it in accordance with this privacy policy. This privacy policy explains and clarifies your rights in relation to the Company regarding the processing of your personal data and how you can exercise those rights.

The Company is committed to protecting your personal data and it is important to the Company to ensure that your personal data is being processed in a secure way. We comply with all applicable laws and rules that exist to protect the privacy of individuals, including the Swedish Personal Data Act (1998:204), the Swedish Act on Electronic Communication (2003:389) and such other laws or regulation that implements the EU Data Protection Directive 95/46/EC, the Electronic Communications Directive 2002/58/EC and the EU General Data Protection Regulation 2016/679 (GDPR) and any changes to, amendments to or regulations that replace such laws and regulations. We use appropriate technical and organisational measures with respect to the amount and sensitivity of personal data.

It is important that you read and understand this privacy policy before you use any of the Company’s services. You should not use any of our services if you do not approve of this privacy policy.

Some pages on our website contain links to third party websites. These websites have their own privacy policies and the Company is not responsible for their operations or their information policies. Any user who sends information to or through these third party websites should hence review the privacy policies posted on those websites before any personal data is transferred to them.

For information on the collection, handling and storage of information obtained through cookies, see the “Cookies” section below.
What personal data do we collect and where from?

If you place an order of goods, or register on website or otherwise use our services, you may provide information to us that is considered personal data under applicable data protection laws.

The types of personal data that we collect may, depending on the context, include:

  • name and contact information including address, mobile number and e-mail address;
  • personal identity number;
  • delivery and billing information, payment information and other information that you provide in connection with the purchase or delivery of a product or service;
  • different kinds of demographic information;
  • information about preferences and interests based on the use of the Company’s websites;
  • user name and password for our services;
  • other information that is relevant for customer surveys, advertisement/marketing or offers; and/or
  • Other user-generated information that you actively choose to share through our websites.

We may collect your personal data from the following sources:

  • When you order a product, subscribe to any of our newsletters, or have any other communication with us;
  • from third parties in the form of group companies, or companies that the Company engages for the purpose of enriching its customer database, e.g.

 

Why do we process your personal data?

If you have ordered a product you have entered into an agreement with the Company. As a result, we process your personal data for the purpose of managing your purchase or order, and in order to deliver the service or product that you have ordered.

In addition to processing your personal data to complete your purchase of products or services, the Company may use your personal data for other purposes, based on other legal grounds, as set out below.

  • Performance of a contract: For the handling and administration of purchases, deliveries of products, to make payments as well as to give you access to the Company’s websites and the services (inter alia customer support) provided there.
  • Consent: Direct marketing (by regular mail and e-mail), customer surveys, customer support and newsletters.
  • Compliance with a legal obligation: We save invoice documentation in accordance with applicable accounting laws and regulations.
  • Legitimate interest: In order to be able to provide, carry out and improve our commitments, products and services, it is necessary for us to process personal data in some other cases as well, e.g. by analysing our customers’ buying patterns in order to provide them with relevant information and marketing, as well as for statistical purposes.
  • Profiling

In the event that a service that we provide requires your consent, we will always explicitly ask you to give your consent to such a service and to the processing of your personal data in such a case. For example, we will ask for your consent if you would like to subscribe to any of the Company’s newsletters or if you would like to create an account on any of the Company’s websites.

In connection with your giving of consent, you will have to confirm that you have read this privacy policy and that you consent to the processing of your personal data as described herein.

 

Retention of personal data

The Company takes all reasonable steps to ensure that your personal data is processed and stored securely. Your personal data will never be stored longer than permitted by applicable law or longer than necessary to fulfil the above stated purposes. Your personal data will be processed by us during the following time periods.

  • Member or customer: If you have registered for any of the Company’s digital services your personal data is saved until you cancel your membership or unsubscribe from our services, but no later than three years after your last purchase. This does not apply if we need to save your personal data for a longer period of time due to any of the reasons stated below.
  • Performance of a contract: Personal data (name, personal identity number, address, telephone number, e-mail, billing and delivery information) which is submitted to the Company in connection with the order of products or services is stored for as long as necessary in order for the Company’s performance of the agreement with you. This includes, inter alia, fulfilling delivery or warranty commitments.
  • Legal obligation: The Company saves any documentation that constitutes accounting information in accordance with applicable accounting legislation.
  • Consent: In cases where we process your personal data based on your consent, we will only save your personal data for as long as we still have your consent.
  • Direct marketing: We may process your personal data for direct marketing purposes for as long as [three years] after the customer relationship has ended, unless you object to your personal data being used for direct marketing purposes.

 

Transfer of personal data

Personal data regarding our customers is an important part of the Company’s operations and we do not sell the personal data to anyone else. We only transfer personal data as described below. We always observe great caution when transferring your personal data and your personal data is only transferred in accordance with this privacy policy and after taking appropriate security measures.

  • Partners outside the group of companies that the Company belongs to: Our partners, i.e. companies outside the group of companies that the Company belongs to and which are approved by the Company, may get access to your personal data for the purpose of giving you access to targeted information and offers about products and services.
  • Matching with private and public records: The Company may enrich your personal data with further information through collection of information from other private and public records, for example, Bisnode Sverige AB. In this way, your personal data may be enriched and updated.
  • Business transactions: If all or part of the Company’s operations is sold or integrated with any other business, operation or company, your personal data may be disclosed to our advisors, potential buyers and their advisors, and be transferred to the new owners of the operation.
  • Legal obligations: Your personal data may also be disclosed for the purpose of the Company’s compliance with certain legal obligations and it may be transferred to the Police and other relevant public authorities when permitted and required by law.

The type of transfers mentioned above may only be carried out to companies within the EU or EEA (i.e. all EU member states and Iceland, Norway and Lichtenstein

 

Withdrawal of consent

In the event that we process your personal data based on your consent, e.g. regarding subscription to newsletters, you may withdraw your consent at any time by contacting us as stated below. Such withdrawal may be made in whole or in part. If you do not wish to receive marketing and special offers from us you may withdraw your consent by contacting customer service or, if sent by e-mail, through a link in that e-mail. By clicking the subscriptions link, you will be able to manage all your subscriptions to newsletters and other information and marketing sent by e-mail from the Company.

If you withdraw your consent with respect to the use or disclosure of your personal data for other purposes stated in this privacy policy, we may no longer be able to continue to give you access to our websites or provide customer service or other services being offered to our users and permitted under this privacy policy.

 

Your rights

You have the right to request information about what personal data concerning you that we are processing and how it is being used by contacting us in writing (see contact details below). You can change your personal details at any time in your account settings online, if you have an account on any of our websites, or by contacting customer service (contact details below). You are also entitled to request correction of incorrect, incomplete or ambiguous personal data concerning you by contacting customer service. For the protection of your privacy and your personal data, we may require that you identify yourself in connection with our assistance.

In accordance with applicable data protection laws, you also have the right to request that your personal data be erased or that the processing of your personal data be restricted. In certain situations you also have the right to object to the processing of your personal data and request that your personal data be transmitted in an electronic format.

You may file a complaint with the Swedish Data Protection Authority (Sw. Datainspekionen) if you believe that the Company’s processing of your personal data is not carried out in accordance with applicable laws.

 

Cookies

The Company uses so-called cookies on our websites. A cookie is a small text file sent from a website to your web browser. The cookie cannot identify you personally, but only the web browser that is installed on your computer and the web browser you use when visiting the webpage. Consequently, different cookies are saved on different computers, should you use different computers when visiting our websites. Cookies do not carry viruses and cannot destroy any other information stored on your computer.

Cookies are usually categorised based on their origin and based on whether they are stored in your web browser or not. Cookies can either be sent to you from the website you visit (i.e. first-party cookie) or from another organisation that delivers services to the current website, such as an analysts and statistical company (i.e. third-party cookies). Cookies can also be divided into session cookies and permanent cookies. A session cookie is sent to your computer so that the webpages can function properly during your visit and is not stored on your computer, but is erased when you close down your web browser. The function of a session cookie is for example that it is activated when you return to a previously visited part of the website and thus facilitates your navigation on the website. A permanent cookie, on the other hand, is stored in your web browser and thus allows a web page to recognise your computer’s IP address even if you turn off your computer or log out between visits. The cookie is stored for six months and is then deleted.

The Company uses both session cookies and permanent cookies on our website. Both types of cookies are needed primarily for the functionality of our services, to help us improve our delivery of products and services, to provide you with additional functionality or to help us provide you with relevant and customised advertisement/marketing. Furthermore, the Company uses third-party cookies from Google Analytics to investigate how to adapt and develop the information on the Company’s website in the best possible way.

Most web browsers have a default setting that accepts the use of cookies. You can easily refrain from allowing the Company’s websites to store cookies on your computer with a setting in your web browser, including blocking cookies or erasing any cookies stored on your computer. [Please note that if you choose to not allow cookies, some functionality on our websites may cease to function securely and properly and some services may not be provided.] [Adjust the text with additional information about what functions that are affected by the visitor’s choice to disable cookie storage.] How you erase or change the settings for cookies is stated in the instructions to your web browser or in the utility function that usually is available in the web browser.

 

Changes to the privacy policy

Please note that the terms of the privacy policy may be changed or amended. Any new version will be published on the Company’s website. Consequently, you should review these terms on a regular basis to make sure that you are satisfied with the changes. In case of any material changes we will, however, e-mail you, if you have given us your e-mail address, to make you aware of any changes made.

If the changes concern processing of personal data that we carry out based on your consent, we will give you the opportunity to once again give your consent to the processing on the new terms presented.

Contact us

If you have any questions related to this privacy policy, if you suspect that a breach of this privacy policy has occurred, or if you would like to contact us for any reason stated in this privacy policy, please contact our customer service on the contact details provided below.

Haglöf Sweden AB
Klockargatan 8
882 30 Långsele

This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel.nr +46 620 255 80

How can we help you?

SUPPORT

Our customers deserve top quality service and support. Haglöf Sweden products are used in remote places for important missions and purposes. We are committed to provide high quality products and, when necessary, the best possible level of support and service. This includes quick feedback on your questions and training our representatives and distributors to handle support matters close to where you are.

 

Support Questions

Contact your nearest Haglöf Sweden representative - the place where you purchased your Haglöf Sweden product - for support. Haglöf Sweden distributors have committed to assist you and to handle questions regarding support and service.

application form Support Question Form

 

How to return a product

If you are a Haglöf Sweden distributor, or if you have agreed with Haglöf Sweden office to handle returns directly, please use the form below. The form and a processed RMA number from our service department are necessary for all service errands on Haglöf Sweden products. Please fill in the request form and the RMA number will be provided to you and the return and service process can start. More instructions are available on the form.

application form Return a product RMA form

Some things don't change, and good old handcraft can still be needed in today's modern world. The most evident example of this in our company is our increment borer. 

Haglöf Sweden have manufactured increment borers since the very start of the company. We are proud of today's vast product range with the largest assortment of models, lengths and sizes of borers. Our borer workshop is ultra-modern - to live up to the old-fashioned, handmade borers made some 75 years ago in terms of precision and quality. 

The demand for increment borers is more or less eternal - much like the forest itself. There are no simple alternatives to an increment borer. When you need to know the growth for a particular tree, its increment, how the tree feels on the inside, how well it does compared to its neighbours; even how the water quality and level is in that very place for that very tree, as well as the pollution in the air - to know all this, without cutting down the tree - the increment borer offers the answer. 

The borer is, as Ingvar Haglöf, founder and former CEO at Haglöf Sweden states it, like a crowbar. How would you replace a crowbar?

Haglöf Sweden - professional measurement systems to monitor, measure and control forests of the world.

Haglof Inc. was established as Haglöf Sweden US subsidiary and sales office in 1981. Haglof Inc. is located in Madison, Mississippi, and the office handles sales, customer support and after-sales service for North America and parts of South America. 

 

Haglöf Sweden® manufactures a full range of precision measurement solutions used by industry professionals all over the world. The products combine traditional craftsmanship with modern technology, tough exteriors with smart interiors. Apart from the world’s largest selection of increment borer models for wood control, Haglöf Sweden offers different diameter caliper models, hypsometers, rangefinders and other instruments and tools for forest survey, management, testing and control work. Patented technology and long manufacturing know-how are keys to why Haglöf Sweden® is one of the most respected brand names in the business. All products are developed and manufactured in limited and quality assured series by highly experienced production teams. In 2013, Haglöf Sweden celebrated 70 years in the instrument manufacturing business.

Fore more than 70 years, Haglöf Sweden AB has manufactured and sold quality measuring instruments and tools. Our experienced, knowledgeable and tight team and co-workers all take part in the company's constant strive to improve, develop and increase effectiveness in forest and field measuring work. 

Haglöf Sweden's main office is located in the small village of Långsele in northern Sweden. Surrounded by vast forest areas, deep lakes and wild rivers, Haglöf Sweden development team works in close contact with foresters, scientists, land surveyors and other professional operators. Our products are always tested to withstand different types of climates, terrains, temperatures and surroundings.

Haglöf Sweden products are sold all over the world through our worldwide network of independent and dedicated distributors. You will meet Haglöf staff and representatives at most major international forestry exhibitions, and often on branch seminars, meetings and conferences. We like to stay ahead and updated. Good ideas have no boundaries, they are everywhere! Contact us for details on where we will be next and for your closest Haglöf Sweden representative!

Haglöf Sweden professional measurement systems & solutions – always working with true field pro's!

Some Haglöf Sweden Customers